SageOps Acceptable Use Policy

This Acceptable Use Policy (the "AUP") is part of the SageOps Terms of Service (the "Terms") between you ("Customer," "you") and Eve-Marketing, LLC, a Nevada limited liability company and wholly-owned subsidiary of MindHYVE.ai, Inc., a Nevada C-Corporation (collectively, "Company," "we," "us"). Capitalized terms not defined here have the meanings given in the Terms. This AUP applies to all use of the Services, including content that Authorized Users approve, content published through Auto-Publish or Standing Orders, and all activity in Client Workspaces.

1. Responsibility

1.1. Customer is responsible for all use of the Services under its account, including use by Authorized Users and Clients, and for all Published Content, however it was approved or scheduled.

1.2. The prohibitions in this AUP apply to Customer Content, to instructions and briefs given to the Services, to Output that Customer publishes or sends, and to the configuration of Standing Orders and Auto-Publish. Instructing the Services to perform a prohibited act is a violation even if the Services decline to perform it.

2. Spam and Unlawful Messaging

You may not use the Services to:

2.1. send commercial email or other electronic messages to recipients who have not given any consent required by applicable law, or to purchased, rented, harvested, scraped, or otherwise unlawfully sourced lists;

2.2. send messages that omit or falsify sender identity, header or routing information, a valid physical postal address where required, or a functioning unsubscribe mechanism, or that use deceptive subject lines;

2.3. fail to honor opt-out or unsubscribe requests within the period required by law, or re-add suppressed recipients;

2.4. send text messages or place calls in violation of the Telephone Consumer Protection Act or similar laws, to the extent any feature permits them; or

2.5. post duplicative, repetitive, or unsolicited content at a volume or frequency that a Platform Provider treats as spam, or that is designed to evade a Platform Provider's spam controls.

3. Deception, Impersonation, and Undisclosed Advertising

You may not use the Services to create or publish content that:

3.1. is false, misleading, or unsubstantiated in a way that violates consumer-protection or advertising law, including claims about health, safety, efficacy, earnings, pricing, or product origin;

3.2. impersonates any person, business, government body, or Platform Provider, or falsely implies affiliation with, sponsorship by, or endorsement from any of them;

3.3. presents a fictitious person, customer, or testimonial as real, or uses a real person's name, image, voice, or likeness without the authorization required by law;

3.4. fails to disclose a material connection, payment, free product, or other incentive where required, including by omitting "#ad," "sponsored," or equivalent clear and conspicuous disclosures required by the FTC Endorsement Guides or Platform Provider policies;

3.5. is designed to mislead a person about whether they are communicating with a human, in circumstances where applicable law requires disclosure of automated or AI-generated communications; or

3.6. constitutes phishing, fraud, a pyramid or Ponzi scheme, or another deceptive scheme.

4. Fake Engagement, Reviews, and Platform Manipulation

You may not use the Services to:

4.1. write, generate, post, purchase, or procure fake or false consumer reviews or testimonials, including reviews by people who do not exist or who did not have actual experience with the business or product, or reviews that misrepresent the reviewer's experience, in violation of the FTC Trade Regulation Rule on the Use of Consumer Reviews and Testimonials (16 C.F.R. Part 465) or similar laws;

4.2. post reviews, replies, or testimonials by a business's officers, managers, employees, or agents, or their relatives, without clear and conspicuous disclosure of the relationship where required;

4.3. suppress, remove, or discourage negative reviews by threats, intimidation, false accusations, or other unlawful means, or solicit reviews only from customers expected to leave positive reviews ("review gating") where prohibited by law or Platform Provider policy;

4.4. condition any incentive on a review expressing a particular sentiment;

4.5. use review replies to disclose a reviewer's personal information, health information, or the details of a professional relationship where that disclosure is prohibited, or to harass or retaliate against a reviewer;

4.6. buy, sell, or generate fake followers, likes, views, comments, subscribers, or other indicators of social-media influence, or operate networks of inauthentic or coordinated accounts;

4.7. manipulate voting, ranking, trending, or recommendation systems, including by vote brigading or coordinated inauthentic behavior on Reddit or other communities; or

4.8. evade a Platform Provider's rate limits, spam controls, account restrictions, bans, or enforcement actions, including by creating new accounts or applications after suspension.

5. Elections, Civic Processes, and Political Content

You may not use the Services to:

5.1. create or distribute false or misleading information about when, where, or how to vote or register, about eligibility to vote, or about the outcome of an election;

5.2. create or distribute synthetic or manipulated images, audio, or video that falsely depict a candidate, official, or other real person saying or doing something they did not, where such content is prohibited or requires disclosure under applicable law and that disclosure is not made;

5.3. engage in voter suppression or intimidation, or impersonate election officials or campaigns; or

5.4. create or publish political advertising, electioneering communications, or content that promotes or opposes a candidate, political party, ballot measure, or referendum, or that is designed to influence an election, including through paid promotion.

6. Harmful, Abusive, and Unlawful Content

You may not use the Services to create, publish, or transmit content that:

6.1. sexually exploits or endangers minors, including child sexual abuse material or any sexualized depiction of a minor; Company will report apparent child sexual exploitation to the National Center for Missing & Exploited Children and to law enforcement as required by law;

6.2. is sexually explicit, or depicts non-consensual intimate imagery, including synthetic imagery;

6.3. harasses, bullies, threatens, doxes, or stalks any person, or incites violence;

6.4. promotes terrorism or violent extremism, or expresses hatred toward people on the basis of a protected characteristic;

6.5. is defamatory, or infringes or misappropriates any copyright, trademark, trade secret, right of publicity, privacy right, or other right of any person;

6.6. promotes or facilitates the sale of illegal goods or services, or of regulated goods or services (including firearms, controlled substances, cannabis, tobacco and vaping products, alcohol, gambling, prescription drugs, and financial or investment products) without complying with all applicable laws and Platform Provider policies;

6.7. promotes self-harm or eating disorders; or

6.8. contains malware, or links to malware or phishing sites.

7. Data, Scraping, and Privacy

You may not use the Services to:

7.1. scrape, crawl, or collect data from any website or service in breach of that site's terms, robots directives, or technical access controls, or in violation of law;

7.2. collect, infer, or process personal data, including sensitive data, without a lawful basis and any required notice or consent;

7.3. upload to the knowledge base, or include in any brief, protected health information, payment card data, government identification numbers, or other special-category or highly sensitive data, unless Company has agreed in writing to process that data under appropriate terms; or

7.4. build profiles of individuals for surveillance, discrimination, or any purpose prohibited by law.

8. Integrity of the Services

You may not:

8.1. attempt to extract, reveal, or reconstruct the Services' system instructions, prompts, internal configuration, or the identity, vendor, or configuration of any underlying model, or publish or share any such information you obtain;

8.2. use prompt injection, jailbreaking, or other adversarial techniques to cause the Services to bypass their safeguards, publishing controls, or usage metering;

8.3. probe, scan, or test the vulnerability of the Services, or breach or circumvent any security or authentication measure, except under a written security-testing authorization from Company;

8.4. access the Services through automated means other than interfaces Company provides, or place an unreasonable load on the Services;

8.5. use the Services or Output to develop, train, or benchmark a competing product or model;

8.6. share accounts, circumvent seat, workspace, brand, trial, or Credit limits, or create multiple accounts to obtain additional free trials or Credits; or

8.7. use another person's account, Customer Credentials, or Connected Channel without authorization.

9. Platform Terms

You must comply with the terms, developer policies, and community standards of every Platform Provider whose Connected Channel you use with the Services. A violation of those terms through the Services is also a violation of this AUP.

10. Reporting

To report a suspected violation of this AUP, including content published through the Services, contact security@mindhyve.ai. To report suspected infringement of intellectual property, send a notice to our designated copyright agent: Copyright Agent, Eve-Marketing, LLC, c/o MindHYVE.ai, Inc., 1501 Quail St, Suite 130, Newport Beach, CA 92660, USA, legal@mindhyve.ai. Notices must include the elements required by 17 U.S.C. § 512(c)(3).

11. Enforcement

11.1. Company may investigate any suspected violation of this AUP and may cooperate with Platform Providers, law enforcement, and regulators.

11.2. If Company reasonably believes that this AUP has been violated, Company may, with or without notice, take any action it considers appropriate, including: removing or refusing to process content; blocking scheduled content; disabling Auto-Publish or Standing Orders; disconnecting a Connected Channel; restricting features; suspending or terminating Authorized Users, Client Workspaces, or the account; and reporting the matter to appropriate authorities.

11.3. No refund is provided for any suspension or termination under this AUP. Company's decision not to act on a violation does not waive its right to act on that or any other violation, and Company has no obligation to monitor content.

12. Changes

Company may update this AUP in accordance with Section 27 of the Terms.

13. Contact

Eve-Marketing, LLC, c/o MindHYVE.ai, Inc., 1501 Quail St, Suite 130, Newport Beach, CA 92660, USA · legal@mindhyve.ai